Terms & Conditions

Please click on the links below to read our Terms & Conditions…

Pricing & Payment Details

Deposit
To reserve your Gusto Cycling Tour we will require 50% non-refundable deposit now unless the tour departs inside 12 weeks of departure where the full balance will be required.

Final Payment
Once a deposit has been received, and your reservation has been confirmed and accepted by Gusto Cycling , we will send a email invoice. Final payment is required at 90 days prior to departure.

Payment Methods
Payment can be in Sterling or in Euros and can be made by debit or credit card (Visa or Mastercard) or by bank transfer service charge will apply to CC and some bank charges will apply.

Your Contract

A binding contract comes into existence between you and Gusto Cycling as soon as we have issued your Email Booking Confirmation that will confirm the details of your booking and Invoice the party leader. Upon receipt, if you believe that any details on the Booking Confirmation, Invoice are wrong you must advise us immediately.

You enter into a booking with us when we issue our Booking email Confirmation. If you then cancel, there will be cancellation charges. Initially, this may only be a deposit but can go up to 100%. See Cancellation policy .
You can make changes to your booking in certain circumstances. We make a charge for this.

Adequate and valid travel insurance is compulsory for all our travellers and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance. We recommend you take out insurance as soon as your booking is confirmed.

Please read the full terms below for more information and for other important rights and obligations.

Cancellation Policies

The cancellation policies outlined take into consideration the costs Gusto Cycling incurs long before travellers ever depart.

To avoid cancellation and tour change costs, please consider booking Holiday Travel Insurance to protect your booking.

For all cycling Holidays – Should you or any member of your party be forced to cancel your booking we must receive notice in writing or by email from the person making the original booking.

The cancellation will take effect from the date that such written notice is received.

The following cancellation charges will apply if the total booking is to be cancelled. The charges are expressed as a percentage of the total holiday price.

90 days or more prior to arrival loss of Deposit.

60 – 89 days prior to arrival: 75% of the total booking value.

59 – 31 days prior to arrival 85% of the total booking value.

30 days prior to arrival: 100% of the total booking value.

If one person cancels as part of a shared room, then the other person(s) still travelling and staying in the same room will be responsible for paying for shortfall which was refunded.

Refund does not apply to any Registration Fees already paid for events such as L’eroica, Eroica Britannia , Strade Bianche or Maratona dles Dolomite as examples.

Clients who pay full payment in advance for Vintage bike rental – if client has to cancel the following refund policy applies.

Refund for vintage bike for L’eroica events – 50% refund applicable at 3 months before rental date, inside 3 months no refund is applicable.

Refund for hire of carbon bikes, hybrid bikes, mtb, all types of electric bikes, 50% refund is applicable outside 60 days, inside 59 days no refund is applicable.

If rental bikes are returned earlier then the rental period, booked and paid for in advance no refund is applicable.

If deposits are paid for a service and the client subsequently cancels no refund is applicable.

All refunds payable will be paid less any bank or service charge payable to Gusto Cycling.

It is important that you purchase adequate holiday insurance cover in order to cover your holiday payments in case of unforeseen circumstances where you have to cancel your holiday.

Protecting Your Money

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all EU rights applying to packages.

We will be responsible for the proper performance of all the travel services included in the package. We provide full financial protection for our package holidays.

Your Holiday Booking

A booking will exist as soon as we issue our EMAIL booking confirmation (the “Booking Confirmation”). This booking is made on the terms of these booking conditions. The person making the booking (the “lead name”) must be 18 years old or over and when you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. He/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

Whether you book alone or as a group, we will only deal with the lead name in all subsequent correspondence, including changes, amendments and cancellations. The lead name is responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations.

When you receive the Email Booking Confirmation please check the details carefully and inform us immediately if anything is incorrect.

All clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen holiday as described in the trip notes applicable to your relevant tour (the “Trip Notes”). By booking with Gusto Cycling you acknowledge that this is an active holiday which may test your physical ability and may consist of strenuous and demanding activities. You are therefore responsible for ensuring you are aware of the nature of the associated activities and physical requirements before you book. By confirming your booking you acknowledge that you have the appropriate levels of ability, fitness and good health to safely participate in the tour.

When the price per person is dependent on the number of people in the accommodation and the number of people changes, the price will be recalculated based on the new party size. Any increase in price payable is not a cancellation charge. A separate cancellation charge will be levied in respect of bookings cancelled. A new Booking Confirmation will be issued as appropriate on which the cancellation charge will be shown.

Paying for Your Holiday and Insurance

Adequate and valid travel insurance for your chosen itinerary is compulsory for all travellers and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance. We recommend you take out insurance as soon as your booking is confirmed.

You are strongly advised to insure yourself against any possible risk that may occur and in particular to ensure that you have sufficient insurance in respect of dependent relatives and force majeure events. You are required to carry proof of insurance with you.

If You Cancel Your Holiday

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the lead name must be received by email to marco@gustocycling.com and that we have confirmed such receipt. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges policy (see also the exceptions below):

For the purposes of these terms and conditions “unavoidable and extraordinary circumstances” include but are not limited to: war, threat of war, airport closures, airspace closures (as well as other air traffic management decisions which may give rise to long or overnight delays or cancellations of one or more flights), epidemic, significant risks to human health such as the outbreak of a serious disease at the travel destination, natural or nuclear disaster, serious security problems such as terrorist activity, civil unrest or events arising out of political instability, industrial dispute or strikes, bad weather (actual or threatened), UK Foreign, Commonwealth & Development Office (FCDO) advising against travel to a particular destination.

Cutting Your Holiday Short

If you are forced to return home early, we cannot refund the cost of any services you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your holiday not completed, or be liable for any associated costs you may incur.

Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

If You Change Your Booking

If, after our Booking Confirmation has been issued, you wish to change your travel arrangements in any way, for example, your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible.

Any request for changes to be made must be in writing from the lead name. You will be asked to pay an administration charge of £40, and any further cost we incur in making this alteration (including those charged by third party suppliers who provide the component parts of your booking).

You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

Damage

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. You are responsible for any damage to or loss of equipment (e.g. bicycles) hired as part of our agreement with you.

You should therefore take all appropriate and sensible measures to safeguard this equipment. It will only, however, cover damage to equipment if that damage is extensive. An excess will apply for all claims).

Lost Belongings

Gusto Cycling is not responsible for loss of passports, tickets, or other documents, or loss of or damage to luggage, personal property, or other passenger belongings. Given the nature of our trips, you will not always have your luggage with you. Therefore, we urge you to pack carefully and consider leaving valuables at home.

Additional Assistance

If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.

Passport, Visa and Immigration Requirements

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

Release of Liability

Gusto Cycling is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which a guest is not prepared; forces of nature; collisions with bicycles, pedestrians, or automobiles; road conditions including but not limited to lack of shoulder and roadway surfaces affected by weather conditions; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment.

Miscellaneous

Additionally, guests grant Gusto Cycling permission to take photographs or film recordings of trips for promotional and commercial use, without remuneration now or in the future. The guest agrees to assign all right, title, and interest they may have in or to any media in which their name or likeness might be used to Gusto Cycling.

Guests agree that Gusto Cycling may use any testimonials regarding services rendered for promotional and/or commercial purposes without any remuneration now or in the future.

Law and Jurisdiction

This booking is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts.

Data Protection

All personal data provided to us in connection with your booking and the Contract shall be held and processed by us in accordance with the Data Protection Act 2018.