Feedback 2015

“Yes, we enjoyed our whole trip! Wonderful time” Laura M – Orlando, USA

G1G3             G2




We are now done with the bikes. We have made about 300km and a lot of climbing over these three days. The bikes have been super great and we have had no problems.

 The bikes are in the reception of the hotel for your pickup. With best regards and the best recommendations.

Anders J. – Oslo, Norway

….just wanted to thank you for arranging our stay and participation in the 2015 Maratona, the apartment was in a great spot with fantastic views onto the mountains and ideal for the start. The family couldn’t have been more helpful. The whole event was a fantastic experience, from the atmosphere before the event to collection of the race numbers and great “goody bag” including a Maratona cycle shirt and gillet through to the race day itself with great organisation and feed stations this has to be one of the premier events and certainly one I won’t forget, once again many thanks for all your help and support… Phil Vaughan – Nottinghamshire, 2015

“The service was just perfect……the pick up from Federico was easy, the bikes were well serviced before hand and were of good touring quality”  Adam M – ENGLAND

“My feedback is very positive. The bike was great and the service was very good.” Sean F from Ireland

“Really enjoyed the bike and it has set me up for our forthcoming trip to The Stelvio on September 3rd. Great points: Lovely bike in perfect working order. Alessandro very helpful and appreciated his coming to give me the bike on a Sunday. Great shop with everything I needed.” Dr. Ian G – UK

Yes we really enjoyed our ride with Massimo. He took us on a delightful tour and challenged us to reach Montecarlo without stopping to push! Massimo is a really nice guy and easy to get on with. Thanks for making the arrangements.” Anthony and Jane Fleet –  Hampshire, England

Fantastic and friendly service ensured a wonderful day out on the bike, great lunch and great company in my guide Massimo. Some nice climbs to beautiful hill to villages and stunning countryside – perfect cycling!Frank C – Scotland

I had a wonderful experience on the bike I rented from your company :). It was perfectly suited for all my cycling needs for my trip in Firenze. Pickup and drop off was very easy for me and I am happy to recommend your service to any and all cyclists who wish to rent a bike in Tuscany.” Thanks again! I love Italy, its people, and the cycling there is incomparable. Nigel S – Santa Monica, California, USA

Thanks for getting in touch. I intended to email you to say how satisfied we were with the bikes and the service provided by yourself and Massimo. The bikes were of high quality (Delia now wants one with disc brakes!) and were delivered and collected on time. Massimo was very friendly. And of course you sorted the lock out very quickly.

I probably should have taken up your offer to plan some routes – might have saved a few miles and near misses with traffic!

I would certainly recommend you if we have friends planning to visit Tuscany. David C – Cheshire, UK

I really enjoyed the cycling I did around Lucca, it really is some of the best terrain and scenery I’ve ridden! Lucca is a fantastic base to ride from as well. Both Paulo and yourself provided an excellent service. The bike was exactly what I wanted and rode very well indeed. All the best Alex D – UK

We loved Tuscany and the cycling. Everything went well. The Frattoria Voltrona was excellent in every way. I highly recommend it to anyone. The service, food, and room were perfect. The staff was very helpful. All the trip information sheets and maps were good. All other routes went well and we had great weather so it was nice.
The bikes were excellent and worked great. Overall I truly enjoyed working with you and your colleagues. Keep up the good work and thanks for making this trip work so smooth. Cort W – USA

I found the shop no problem. The service was excellent, bike was first class I really enjoyed riding it.
Look forward to using you again. Many Thanks Iain M – UK

Generally very good service. Bikes delivered and collected on time, plus were flexible enough to give us an extra day when we couldn’t ride due to heavy rain. Very friendly and good tips on rides. Bikes were fit for purpose. I had to index my gears and adjust the low limit, but otherwise no problems. We would use Gusto again. Ian T UK

We had a great time on the holiday as a whole and especially on the part that you organised for us.

Communication before and during the holiday: you replied promptly to all our queries and even when you couldn’t reply in full straight away, you sent an acknowledgement email and let us know when you could reply in full. So great customer service there.

Hotels: we loved all of them.

Transfers and drop off at Siena: worked well.

Overall: very impressed by the level of customer service (you, Jacopo and all the hotels) and would have no hesitation in recommending your services. Bron and Nick – UK

Hello , everything was perfect. Thank you very much Sophie D – France

Thanks for asking. Everything worked well. Bike (Formigli carbon) was great- I am used to Shimano shifters, so I had to get used to the Campagnolo ones, but that only took a few minutes. Otherwise- smooth ride. Hope to travel there again.Hannes R – Zürich, Switzerland

All was good. Bike great, Massimo good company and showed me the lay of the land. Tuscany was beautiful, I found the flat roads busier than I expected but once I went off in the hills towards Vinci and over the ridge of Mt Albano beautiful. Simon S – UK

We had a wonderful week. The bicycles were excellent – sturdy and durable. The pedals were changed over for those that preferred clip-ins. We were supplied with front panniers at no extra charge. The delivery and collection was as arranged and friendly. Laura did you proud. Sonia C – USA

We had a great time riding your tandem and mountain bike last week. Thanks for delivering and dropping the bikes off! George L from Newport Beach, CA

I really appreciated the staff spending time to outline some rides on a local map with me, it proved very valuable in managing my expectations, understanding the requirements and avoiding difficulties. At a bookstore in Siena I found two local yellow guide books with rides and maps by a local riding club.

The bikes were fine, but I wished I had listened to your suggestion about hybrids or mountain bikes. We did a fair amount of dirt roads.

Thanks for your help, I will be sure to recommend yours services Brian L from Branford, Connecticut USA

Feedback on our trip – Overall, it was wonderful.  The kids had a great time.  This was their first time in Europe.  We visited France and Italy, but the cycling was definitely the highlight.” Tim B – USA

I enjoyed riding the bike supplied and there were no issues with the bike while riding it. The service of delivery and pickup was very good. Wayne S – USA

We enjoyed Tuscany with great bikes, both hybrid and electric.  Thank you for great service and support!” –Lisa P – USA 

Thank you very much for the 2 bikes. I was very impressed with the service and the quality of the bikes was very good! Everything worked correctly and very good value too. If we manage to come back one day I will be back for another two bikes. Thank you very much.” Stuart R -UK

I’ve been on two previous cycling holidays, one in Sardinia with Inn Travel and one in Mallorca with Away From The Crowds, and this one compares favourably with both of those while costing quite a bit less. I wouldn’t think twice about recommending Gusto to friends and I might just be booking with you next year.” Grant M. Glasgow – Scotland.

The bikes were great and no issues, We would definitely contact you again next time we are in the area.” Chris F – Toronto, Canada

“All was great. The people from Bike shop were very nice, helpful; the tandem bike was in great condition” Guillermo M from Chile.

Our cycling part of the trip was absolutely amazing.  Everything ran like clockwork with the delivery/collection of the bikes and luggage transfers.  The routes you provided were just on the right side challenging but so rewarding with beautiful views and plenty of pitstops for wine and great food.

The accommodation was superb and we couldn’t fault any of the places for the friendliness of staff, views and comfort. Castello delle Serre in particular was stunning and luckily the sun came out on our arrival so we could enjoy the pool. You really have been excellent throughout so if you need any further feedback or a review posting on any site please just let me know.” Debbie W of Manchester

Briefly, Both hotels were very good, Massimo was great, very encouraging and really gave us confidence. We are looking forward to seeing him again in June, also July. The services of Gusto Cycling, well worth every penny. Your attention to our needs meat we had a great holiday.” Susan M – Newark

We had a lovely trip from Pisa to Florence over Easter weekend. Before the holiday, Marco explained everything in great detail and was extremely responsive via email. He helped to customize the tour as best as possible for us, and provided us with plenty of information to prepare. He also offered a lot of useful advice as we thought through our itinerary. All the logistics ran smoothly on the trip, and made for a great experience! Thanks again” Tanvi G – London

Agreement on the rental was very straightforward and was done very flexibly – despite me arranging the rental almost last minute. The local service was friendly, delivery took place as agreed and the bike was exactly as agreed. I was very happy with the service and can definitely recommend it.” Riku H, Finland

Bikes were great for the time we had and we explored many places. Federico was very helpful and we got them back to him without any problems yesterday. Once again many thanks and I’m sure we’ll do it again next year, Cheers” Adam M – England

There’s not enough words to describe our gratitude to all that Gusto Cycling has done to make our trip to Italy a DREAM come true. Massimo has done more than just giving us a tour. Massimo has left a special mark in our hearts (please give him our regards).Gusto Cycling has made us wanting to come back to Italy very SOON! Thank you ALL from the bottom of our hearts.” Alma F. Texas USA

Click to read the feedback from 2013 and 2014.

Social media & sharing icons powered by UltimatelySocial