Answer and Ask any question about the tours
Please take some time to read through the booking conditions and frequently asked questions to see if your query has already been answered. Feel free to e-mail or call if your question isn’t listed.
I will be able to provide a detailed package offering within a day or two.
if you have any questions about any aspect of our programme please do not hesitate to contact Marco e-mail firstname.lastname@example.org . If you make a reservation before 90 days prior to the trip, a deposit (non-refundable) is due at the time of booking. If you reserve your trip less than 90 days prior to the departure, the full balance is due at the time of booking. Please see below for information on when to book and what to do if you need to cancel
The cancellation will take effect from the date that such written notice is received.
The following cancellation charges will apply if the total booking is to be cancelled. The charges are expressed as a percentage of the total holiday price. 90 days or more prior to arrival loss of Deposit. 60 – 89 days prior to arrival: 75% of the total booking value. 59 – 31 days prior to arrival 85% of the total booking value 30 days prior to arrival: 100% of the total booking value. If one person cancels as part of a shared room, then the other person(s) still travelling and staying in the same room will be responsible for paying for shortfall which was refunded.
Refund does not apply to any Registration Fees already paid for events such as L’eroica, Eroica Britannia or Maratona dles Dolomite as examples.
Clients who pay full payment in advance for bike rental – if client has to cancel the following refund policy applies.
Refund for vintage bike for L’eroica events – 50% refund applicable at 3 months before rental date, inside 3 months no refund is applicable
Refund for hire of carbon bikes, hybrid bikes, mtb, all types of electric bikes, 50% refund is applicable outside 60 days, inside 59 days no refund is applicable.
If rental bikes are returned earlier then the rental period, booked and paid for in advance no refund is applicable.
If deposits are paid for a service and the client subsequently cancels no refund is applicable.
All refunds payable will be paid less any bank or service charge payable to Gusto Cycling.
It is important that you purchase adequate holiday insurance cover in order to cover your holiday payments in case of unforeseen circumstances where you have to cancel your holiday.